Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register for a 63phl account, we collect personal information that you voluntarily provide, including but not limited to:

1.2 Information Collected Automatically

When you access and use 63phl Services, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), mobile network information
• Connection Data: IP address, internet service provider (ISP), geographic location (country, city), time zone settings
• Usage Information: Pages visited, games played, time spent on pages, clickstream data, referring/exit pages, search queries within our site
• Gaming Activity: Bet amounts, win/loss records, game preferences, session duration, betting patterns, account balance changes
• Performance Data: Error reports, crash data, page load times, network performance metrics

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, fraud detection data, payment method validity confirmation from GCash, PayMaya, banks, and other payment providers
• Identity Verification Services: Age verification, identity authentication, address validation from third-party verification providers
• Fraud Prevention Services: Risk scoring, suspicious activity alerts, blacklist checks from security and fraud detection partners
• Regulatory Authorities: PAGCOR compliance data, self-exclusion lists, problem gambling databases
• Affiliate Partners: Referral source data, marketing attribution information when you arrive at 63phl through partner channels

2. How We Use Your Information

63phl collects and processes your personal information for the following legitimate purposes:

2.1 Service Delivery and Account Management

• Creating and maintaining your 63phl account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, live dealer experiences, and gaming platforms
• Managing your account settings, preferences, and profile information
• Processing bonus claims and managing promotional participation
• Calculating and crediting loyalty points and VIP tier progression
• Providing customer support and responding to inquiries

2.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure compliance with Philippine laws requiring users to be 21 years or older
• Conducting know-your-customer (KYC) verification as mandated by PAGCOR regulations
• Implementing anti-money laundering (AML) procedures and suspicious activity monitoring
• Maintaining transaction records as required by Philippine financial regulations
• Reporting to PAGCOR and other regulatory authorities as legally required
• Responding to lawful requests from law enforcement and government agencies
• Enforcing our Terms and Conditions and detecting violations
• Maintaining responsible gaming programs and self-exclusion lists

2.3 Security and Fraud Prevention

• Detecting and preventing fraud, money laundering, and unauthorized account access
• Identifying suspicious betting patterns, collusion, or cheating attempts
• Monitoring for multiple account creation and bonus abuse
• Protecting against cyber attacks, security breaches, and technical vulnerabilities
• Investigating suspected violations of our Terms and Conditions
• Maintaining audit trails and security logs for investigative purposes

2.4 Service Improvement and Analytics

• Analyzing usage patterns to improve website navigation, game selection, and user experience
• Conducting market research and customer satisfaction surveys
• Testing new features, games, and platform improvements
• Optimizing mobile performance and cross-device compatibility
• Developing personalized game recommendations based on playing history
• Monitoring system performance, identifying technical issues, and maintaining service quality

2.5 Marketing and Communications

• Sending promotional emails about new games, bonuses, and special offers (with your consent)
• Delivering SMS notifications about account activity, withdrawal confirmations, and security alerts
• Providing personalized bonus offers based on your gaming preferences and VIP status
• Announcing new features, platform updates, and important policy changes
• Conducting promotional campaigns, tournaments, and loyalty programs

You may opt out of marketing communications at any time by updating your account preferences, clicking unsubscribe links in emails, or contacting customer support. Please note that you cannot opt out of transactional or service-related communications necessary for account operation.

3. Legal Basis for Processing

Under Philippine data protection law and international standards, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to provide 63phl Services under our Terms and Conditions, including account creation, transaction processing, and game access
• Legal Obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other applicable Philippine legal requirements
• Legitimate Interests: Processing necessary for fraud prevention, security measures, service improvement, and business operations, provided such processing does not override your fundamental rights and freedoms
• Consent: Processing based on your explicit consent for marketing communications, optional data collection, and uses beyond essential service delivery (consent may be withdrawn at any time)

4. Information Sharing and Disclosure

63phl does not sell your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, bank payment gateways, and other financial service providers who process your deposits and withdrawals
• Game Providers: JILI Gaming, Pragmatic Play, PG Soft, Evolution Gaming, and other suppliers whose games you play on our platform
• Identity Verification Services: Third-party KYC providers who verify your identity, age, and address
• Cloud Hosting Providers: Secure data storage and server infrastructure providers
• Customer Support Tools: Live chat platforms, email services, and support ticket systems
• Marketing Services: Email delivery platforms, SMS gateways, and analytics providers
• Security Services: Fraud detection systems, cybersecurity firms, and threat intelligence providers

These service providers are contractually bound to protect your information, use it only for specified purposes, and comply with applicable privacy laws.

4.2 Regulatory and Legal Disclosures

We may disclose your information to:

• PAGCOR: For licensing compliance, regulatory reporting, and audit purposes
• Law Enforcement: When required by court order, subpoena, search warrant, or other legal process
• Government Authorities: Tax authorities, anti-money laundering agencies, and other regulators as required by Philippine law
• Legal Proceedings: In connection with litigation, regulatory investigations, or dispute resolution processes

4.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar corporate transaction involving 63phl, your information may be transferred to the successor entity, subject to this Privacy Policy's protections.

4.4 With Your Consent

We may share your information for any other purpose disclosed to you at the time of collection or subsequently with your explicit consent.

5. Data Security Measures

Protecting your personal information is a top priority for 63phl. We implement comprehensive security measures including:

• Encryption: 256-bit SSL/TLS encryption for all data transmission between your device and our servers, protecting information in transit
• Secure Storage: Encrypted databases with access controls, ensuring data protection at rest
• Access Controls: Role-based access restrictions limiting employee access to personal data on a need-to-know basis
• Authentication: Strong password requirements, optional two-factor authentication (2FA), and session management controls
• Network Security: Firewalls, intrusion detection systems, and regular security audits to protect against unauthorized access
• Payment Security: PCI DSS-compliant payment processing, tokenization of payment information, and segregated financial data storage
• Monitoring: 24/7 security monitoring, automated threat detection, and incident response protocols
• Regular Audits: Independent security assessments, penetration testing, and vulnerability scanning
• Employee Training: Regular data protection and security awareness training for all staff

Despite these measures, no internet transmission or electronic storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Information is retained for the duration of your active account plus any period required for legal, regulatory, or business purposes
• Closed Accounts: After account closure, we retain certain information for regulatory compliance (typically 5-7 years as required by PAGCOR and financial regulations)
• Transaction Records: Financial transaction data is retained for 10 years to comply with Philippine tax and financial laws
• Marketing Data: Marketing consent records and communications history are retained until you withdraw consent, plus any applicable regulatory retention period
• Legal Claims: Information relevant to legal claims or disputes is retained until the matter is resolved and all appeal periods have expired

After applicable retention periods expire, we securely delete or anonymize your personal information to prevent unauthorized access or use.

7. Your Privacy Rights

Under Philippine data protection law, you have the following rights regarding your personal information:

• Right to Access: You may request copies of the personal information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: In certain circumstances, you may request deletion of your personal information (subject to legal retention requirements)
• Right to Object: You may object to processing of your personal data for direct marketing purposes or other legitimate interests
• Right to Data Portability: You may request transfer of your data to another service provider in a structured, commonly used format
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time
• Right to Lodge Complaints: You may file complaints with the Philippine National Privacy Commission regarding our data practices

To exercise these rights, contact us at [email protected] with your request. We will respond within 30 days. Note that certain rights may be limited by legal or regulatory obligations, such as PAGCOR's record-keeping requirements.

8. Cookies and Tracking Technologies

63phl uses cookies, web beacons, and similar technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device that help us recognize you, remember preferences, and improve functionality.

Types of Cookies We Use

• Essential Cookies: Required for basic site operation, account authentication, and security (cannot be disabled)
• Functional Cookies: Remember your preferences, language settings, and customization options
• Analytics Cookies: Collect usage statistics, performance data, and help us understand how visitors interact with our site
• Marketing Cookies: Track effectiveness of promotional campaigns and deliver personalized offers

You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality or prevent access to some features. Note that essential cookies cannot be disabled while using 63phl Services.

9. Third-Party Services

Our website may contain links to third-party websites, game providers, or services not operated by 63phl. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by 63phl directly.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the Philippines where our service providers, game providers, or technology partners operate. These transfers are conducted with appropriate safeguards including contractual protections, adequacy determinations, or other mechanisms recognized under Philippine law to ensure your data receives equivalent protection.

11. Children's Privacy

63phl Services are intended exclusively for individuals 21 years of age or older. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 21, we will immediately delete such information and terminate the associated account. Parents or guardians who believe their child has provided information to 63phl should contact us immediately.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. Material changes will be communicated through email notification to your registered address or prominent notice on our website. The "Last Updated" date at the top of this policy indicates when changes were last made. Your continued use of 63phl Services after notification of changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact 63phl through:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Website: 63phl.cam

Our data protection team will respond to your inquiry within 30 days. For complaints regarding our data practices, you may also contact the Philippine National Privacy Commission.